Last updated:  11/01/2026

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you use our website or make a purchase, we may collect the following information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely by third-party payment providers)

We do not store your card or banking details on our servers.

How We Use Your Information

Your information is used to:

• Process and fulfill orders

• Communicate order confirmations and updates

• Improve our website and services

• Provide customer support

We do not sell, trade, or rent your personal information to third parties.

Payment & Refund Policy

All payments made on our website are final and non-refundable.

Once payment is successfully completed for:

• Any clothing item

• Any event, booking, or registration

No refunds, cancellations, or exchanges will be provided under any circumstances, unless required by law.

Please review product details, sizes, and event information carefully before completing your purchase.

Order Issues

If you receive a damaged or incorrect item, please contact us within [5 days] of delivery. We will review the issue and provide a resolution where applicable. This does not guarantee a refund.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

Third-Party Services

Our website may use third-party services (such as payment gateways or analytics tools). These services have their own privacy policies, and we are not responsible for their practices.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@cielvo.com